Delivery & Returns information
We do not accept returns on our products.
Each and every piece we create is completely handmade, therefore there may slight imperfections.
We check every piece for damages before shipping, but please do consider this before purchasing.
These pieces are not made by machines so we hope you understand.
If you do have any problems with your order or your order is faulty please contact us
immediately, along with photographs of the fault so that we can solve the problem.
Please DO NOT send any items back without getting in touch first. (Headspaceheaddresses@gmail.com)
Custom made orders are ALL final.
Shipping costs & Delivery times
- Royal Mail 1st class (UK only, 1 -3 working days) - £4.95
- Royal Mail Next day delivery (Next working day) - £11.70
- International delivery (Europe, 5-7 working days) - £9.85
- International delivery (USA & World zone 1. 1-3 weeks) - £10.70 (additional £2.00 per extra item)
- International delivery (Australia, NZ & World zone 2. 2-4 weeks) - £11.40 (additional £2.00 per extra item)
If you are unsure about which postage option applies to you, please email us.
Returns
If there is a problem with your order, our returns policy lasts 14 days after you have received your order.
Shipping costs are refundable ONLY if the product is faulty.
If you are returning from OUTSIDE OF THE UK a customs form will need to be attached. When filling in
this form please make sure you tick 'RETURNED GOODS'. If this is not filled our correctly we will be charged
import tax and this cost will be deducted from your refund.
Refunds
Once we have received the item back and inspected it we will process your refund within 3 working days.
The amount will be refunded to your original payment method. Depending on your bank this can take
up to 10 working days to appear on your statement.
If you have any other questions about delivery please contact us using the below form.
Thank you for shopping with us!
